Ask a Facilities Manager: What is New Normal?

As we all continue to find our way through the COVID-19 pandemic, what does “next normal” look like? Facilities Management teams from diverse companies share what’s happening, what’s working, and what’s next. Recorded May 13, 2020.

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Ask a Service Pro: The Dos and Don’ts of Going Dark

Our guest expert explains how to manage dark sites and grey sites. The way you manage these locations can save you 4x (or more) when it's time to light up again. Recorded April 16, 2020.

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Ask a Facilities Manager: Responding to COVID-19

Panelists from Wendy's, Floyds 99, and Fortune 500 companies share how coronavirus is affecting them, and ways they're responding to it. Recorded April 7, 2020.

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In response to the current pandemic, Corrigo introduces two new features to help our customers: COVID-19 Work Order Tracking and a new ‘Specialty Selection’ for CorrigoPro COVID-19 Cleaning and Disinfecting Services, for the US and Canadian markets. There are no additional fees to use these new tools. This is our initial attempt to help you manage your facilities during this difficult time.  We continue to monitor your needs and listen to your requests, and we will make further adjustments as appropriate related to your changing needs. 

Key Resources for Preventing and Combating COVID-19


Corrigo Tools for Fighting COVID-19


COVID-19 Reporting

Reporting is a powerful tool that allows you to pull real time data for review. Targeted Reporting, specifically for COVID-19 Work Orders, can be used to help:

  1. Track costs associated with the pandemic support efforts in order to plan for future disasters
  2. Get insights into performance and work done by COVID-19 Cleaning Vendors or In-house Maintenance Staff

Building reports can be tricky, but here are a few steps to get you started! To help you with this effort, we have created sample reports for you to download that you can download here.

Click here to download instructions to upload a report. 

  • To create a report for COVID-19, click on the Reports Module and select list.
  • Create a new report by clicking on the + icon at the top of the page.
  • All data fields for the report can be up to the user to fill out, with the exception of the Template (needs to be Work Order>Work Order Details) and the Type (needs to be Tabular).
  • To report specifically on the COVID-19 Cleaning Specialty, go to the filters section and add Specialty to the filter. Select COVID-19 Cleaning as the specialty to report off, and the report that will generate only looks for those work orders.
    • Other suggested filters for COVID-19 include, Assignee Screen Name to filter out service providers as well as the Work Order Custom Field that you created for COVID-19 work orders.
  • The Data Fields in the Reports section will be the Columns on the report.
    • The following are the recommended data fields: WO#, Work Description, Specialty, Status, Assignee Screen Name, the custom field for COVID-19 and Priority.
    • Other Data Fields can be added if the user would like more granular information.

Report Subscriptions can be configured on any COVID-19 reports.  These subscriptions will allow multiple people to receive the reports based on a schedule (weekly, daily, etc.) so that appropriate people can monitor status on a regular basis.

COVID-19 Preventative and Recurring Maintenance

Some recommendations for your PMRM schedules as they pertain to COVID-19 would include:

  • Using a procedure template specific to COVID-19 cleaning guidelines set up by the CDC,
  • Implementing the COVID-19 Cleaning Specialty
  • Manually assigning the Service Provider to be a COVID-19 Cleaning Service Provider
  • Setting up a schedule as a Visit. Visits allow you to schedule specific times it is expected for a tech to be on site and allows for multiple check-ins on one work order


Mass Managing COVID-19 Work Orders

Mass Managing work orders is a powerful tool that allows you to take a tedious task and complete it in a much faster, user-friendly way. You need to have the correct list view set up using the filters on the work order list view. Once you have the correct view set up, click on the mass manage icon at the bottom left of the page. : You may want to re-assign work orders, send a message, or add the COVID-19 custom field to Work Orders. You can achieve all of this in the list view via mass manage.


Using Incident Reports for COVID-19

  • Incident Reports keep all COVID-19, or other incident-related items, in one area. After you establish a report template with Incident Categories, Types, and Customer Fields, you can quickly create a report for a Work Zone/Property to keep all COVID-19 Work Orders and communications in one location.
    • This tools allows you to assign specific documents and To-Do Lists, ensuring all tasks are completed. It also makes Work Order creation for the property more efficient.
    • You can also have a distribution list associated with the Incident Report, which will receive notifications when reports are created and updated.


COVID-19 Procedure Templates

  • A Procedure Template is a list of instructions for a Tech to follow, and check off, as they complete tasks associated with the work order. Create Procedure Templated thru the back office, and tailor to your specific needs.
    • Assign Procedure Templates directly at the asset level, or attach to line items on the work order.
    • For COVID-19, add step-by-step instructions to the work order for Techs to follow.
If you have any questions or concerns, please don’t hesitate to reach out to our expert Support Team at: or 1.877.701.8326.